Best Wiki Software Tools will be discussed in this article. Employees in every business must exchange information with one another. Employees cannot reasonably be expected to retain all of their knowledge in their heads and individually respond to all of their colleagues’ inquiries about their knowledge base. Organisations are putting strategies into place to enhance knowledge management and document important information in order to close these knowledge gaps.
Top 5 Best Wiki Software Tools For 2024
In this article, you can know about Wiki Software Tools here are the details below;
Employee networking and collaboration can be facilitated by a variety of tools, one of which is “wiki software.” Consider Wikipedia, the most widely used wiki in the world, if you have no idea what a wiki is.
What is wiki software?
A collaborative workspace where anybody can produce, share, and update material on the platform is provided by wiki software.
“With a wiki, anybody can edit any page or add new ones, even non-expert users, by using just a basic “plain-vanilla” web browser without any additional add-ons.”
– Ward Cunningham and Bo Leuf, coauthor.
Wiki engines are another name for wiki software. A wiki page is a single page inside the collection of pages connected by hyperlinks; collectively, these pages are referred to as “the wiki.”
Wikis may be private or public. A lot of businesses opt for private wikis, which need authentication before allowing a user to view the information. This stops malicious assaults or unauthorised edits, which would force you to reverse the content modifications.
They make it possible for your company’s professionals to get together and exchange knowledge in a way that is advantageous to the entire enterprise.
Types of Wiki Software
Wiki software can hosted by the software provider, which eliminates the need for businesses to install it on their own servers in order to utilise its features. SaaS wiki providers handle all software development and upgrades, as well as security-related tasks, so you don’t have to worry.
Self-hosted: Wiki software, particularly open-source and free programmes like MediaWiki, can be hosted on the user’s own servers. Self-hosted wiki solutions have the benefit of allowing you to control environment modifications and own the code. On the down side, using a self-hosted wiki will require development resources.
Why is wiki important to business?
A centralized huh for company information
With a wiki, you can centralise all of your company’s information so that every employee has easy access to it. Your company handbook for project management, HR policies, meeting minutes, and other topics can be found on an internal wiki.
Team Collaboration
With a wiki, your team can collaborate more successfully since it provides a forum for knowledge sharing. Articles can be easily updated and edited by users, guaranteeing timely and accurate information.
Save time in search of information
Workers most likely spend a significant amount of time looking for information via email chains, Slack channels, and Google Drive (19% of their time, on average, according to Mckinsey). Employees can spend less time searching when there is an efficient wiki, which is the best source of company knowledge. They just need to type what they’re looking for into the search field.
onboard new employees faster
New hires may not always feel comfortable asking coworkers to take time out of their busy day, yet they will have a lot of questions when they first start at your organisation. They can quickly become up to speed and learn the ins and outs of the organisation by consulting the internal wiki. Onboarding of new employees is greatly enhanced by this.
Provide product documentation
Users are probably going to have a lot of questions about how and why your product works as they use it. A wiki can serve as a central location for product documentation, including troubleshooting articles, reference materials, and documentation on your most likely use cases.
Employee Knowledge Management
If workers haven’t taken the time to record their expertise, they take a lot of important information with them when they leave the organisation. With internal wikis, staff members may effectively document important information and guarantee that the organisation will continue to reap the benefits even in the event of an employee’s departure.
Customer Self-Service
When consumers run into difficulties, they head straight to product websites, FAQ sections, or customer knowledge bases for self-help. A public wiki makes it easier for users to find information and answers fast. Encyclopaedias such as Wikipedia are often utilised public wikis.
Features to look for when choosing a wiki software?
Intelligent Search
Many users will know exactly what they’re seeking for when they visit your wiki. One of the most important features of your wiki software is an intelligent search that is predictive and typo-tolerant.
Rich Authoring
You need a rich authoring environment while producing your wiki material in order to motivate users to contribute. You should be able to preview your work before publishing, add media and code blocks, and format content fast and simply.
Workflow Management
A crucial component of any wiki system is workflow management; you must have complete control over the content editing process and the ability to oversee contributor access permissions.
Customization
You must be able to alter the wiki site’s appearance and feel to make it more visually appealing and consistent with your business’s identity. It is advantageous if the wiki software you choose has pre-made templates so you don’t have to start from scratch when creating your wiki.
Private documentation
You must have the ability to make your wiki private, meaning that only authorised users can access it using a login or other kind of identification, if you’re building an internal wiki. You don’t want anyone to be able to update or view your documents.
Powerful analytics
Strong built-in analytics are necessary to monitor the effectiveness of your material and spot any holes or poorly written sections. You may examine how well an author, article, or category is performing, as well as searches that provide no results.
It’s critical to understand that your SaaS solution is developed by a committed team that consistently applies updates and debugs the programme to ensure it keeps getting better. Having a support staff at your disposal to assist with any issues that may emerge with the software is also beneficial.
Integrations and Extensions
The usefulness of your software is contingent upon its integration with other applications. Numerous wikis facilitate integrations and extensions with widely used applications, allowing you to increase your wiki’s functionality and user experience.
1. Document 360
The AI-powered wiki software from Document360 provides your team with a smooth experience. It is incredibly user-friendly and straightforward, making it possible for even non-programmers to create a business or company wiki.
Start immediately by easily constructing your wiki pages using the Advanced WYSIWYG or Markdown editors. With the assistance of our Eddy, AI Assistant, you can create an outline for a certain topic and choose or modify article titles. You can also condense large article contents into a few phrases for the purpose of adding an SEO meta description. Similar to Wikipedia, direct people to related articles via links so they can learn more about the subject they’re interested in.
You can establish a wiki site that is either public or private, giving you complete control over who can see your work. Select who has the ability to write, modify, and review. If you don’t like the changes that have been made, you may quickly see the version history of any article and go back to a previous version.
You may use Document360’s robust analytics to monitor the quality of your content and determine which of your articles is most popular. integrates with a number of the most popular apps available today, such as Microsoft Teams, Drift, Intercom, Slack, and more.
2. Nuclino
With Nuclino, teams can work together in real time and organise content in an elegant, straightforward, and lightning-fast wiki. Anyone, even non-technical users, can easily and rapidly get the hang of it thanks to its low learning curve.
Nuclino is incredibly light-weight in contrast to typical wiki software, which frequently has a tendency to be complicated, sluggish, and clumsy. Instead than attempting to overcrowd its interface with every feature and choice, it concentrates on what matters most: a clear, distraction-free layout, simple navigation, quick search, and flawless real-time communication.
Nuclino is a flexible tool that can be used for much more than just creating wikis. Your team can manage projects, exchange ideas, organise knowledge, and consolidate all of your work into one location with our unified workplace.
3. MediaWikiMediaWiki
Thousands of businesses trust MediaWiki. It’s the most widely used open-source wiki software on the internet and a good option for businesses that manage a lot of content.
As previously said, Wikipedia is just one of the numerous websites that use MediaWiki, along with Wikimedia Commons, Wiktionary, and many others. Selecting this programme implies that you will be among excellent company.
Since it is built in PHP, using the LAMP stack to deploy this solution is simple. The programme also has a tonne of extensions, allowing you to increase your wiki’s functionality. MediaWiki assists your business in gathering information, organising the disarray, and making that information accessible to all of your users.
4. ProProfs Knowledge Base
Wiki software that is among the best available right now is ProProfs Knowledge Base. You don’t need any coding experience or specific training to start using this application because it is easy to set up and use. Your team can collaborate on articles and publish your wiki on the web & mobile devices thanks to its sophisticated capabilities.
With its extensive formatting and stylistic options, the tool’s wiki can be completely customised to your preferences. Additionally, you receive exquisitely created templates to help you get started on content creation right away.
ProProfs’ analytical reports, which assist you in tracking broken links, unsuccessful searches, article performance, and many other things, are another intriguing tool.
By combining this wiki software with effective technologies like Zendesk, Slack, & Google Analytics, among others, you can maximise its potential.
5. DokuWiki
A database is not required for DokuWiki, an open-source wiki software that is straightforward and easy to use. In addition, it has a thriving community of contributors and is open source. Users adore its easy-to-read syntax.
DokuWiki is a favourite among administrators since it is simple to integrate, backup, and manage. Because of its integrated authentication connectors and access controls, this product is appropriate for use in enterprise settings. Numerous features are included with this software, such as compatibility for more than 50 languages and a wide range of extensions. There is no limit on the amount of page versions you may store in your wiki, and full text search is included.
Wiki examples
There are a tonne of well-known wiki examples available. Three instances have been selected.
Fandom
fandom wiki, for instance
A network of wiki pages on entertainment, such as video games, TV shows, and movies, is called fandom. It boasts over 50 million distinct pages and 385,000 wikis.
Wiktionary
Wiktionary is a multilingual dictionary that provides definitions for all words found in the English language. Over 6.5 million words from 4,000 dialects are included in it.
WikiHow
A wiki called WikiHow has instructions on how to accomplish nearly everything.
Conclusion
Wikis are a great way to organise corporate knowledge and give your staff a single, accessible reference for any questions they may have. They encourage users to upload fresh content wherever they see a need, fostering cooperation and teamwork.
The difficulty with wikis is in promoting participation—the quality of your wiki depends on the content that staff members add. It’s crucial to consistently advertise your wiki and make sure that outdated articles are updated or removed to keep the content current.
Frequently Asked Questions
What are the benefits for having a wiki software?
Among the many advantages of having wiki software are:
- a central repository for business data.
- Encourage teamwork by making sharing simple.
- Spend less time looking for information.
- What are the wiki’s restrictions?
- What features distinguish wiki software?
