Top 7 Best Stonly Alternatives In 2024
Best Stonly Alternatives will be described in this article. Both staff and customers in need of assistance are likely to consult your knowledge base when looking up regulations and procedures. Furthermore, a knowledge base cannot be assembled using any old software; instead, a specialized knowledge base solution is required to build up your support website and guarantee that customers can locate the information they need.
Online knowledge bases are the preferred method of technical support for 51% of clients, outweighing all other self-service channels. Creating and delivering a knowledge base allows you to provide clients with precisely what they need.
Top 7 Best Stonly Alternatives In 2024
In this article, you can know about Stonly Alternatives here are the details below;
For this reason, even though there are other excellent options available on the market, many firms are looking for a knowledge base solution like Stonly. Whether or whether Stonly is a good fit for your company will depend on how much you value the capabilities it provides. You may also want to look into alternatives like Document360.
What is Stonly Knowledge Base?
A lot of Stonly’s content is interactive. Rather than making customers follow along with static content, Stonly walks them through a completely practical and solution-focused step-by-step procedure.
As a result, Stonly is able to provide consumers with tailored solutions that lead them along a learning path. You can utilise Stonly to instruct your consumers in problem-solving techniques, regardless of the complexity of your product or service.
Stonly can be used for many different purposes, including chatbot replacement, self-service troubleshooting, and customer knowledge bases. Even as a decision tree for support agents, Stonly works well. You can probably find a use for Stonly as long as you want your users to work through issues step-by-step.
Stonly provides a unique approach to customer or employee support, empowering them to forge their own route to success rather than adopt a predetermined strategy.
What Does Stonly Knowledge Base Offer?
Search
With less clicks, consumers may discover the answers they need with Stonly’s robust search feature. Stonly’s AI feature allows you to search for questions and receive replies based on your knowledge base.
Custom Design and CSS
With custom CSS and style, you may create a knowledge base that’s precisely what you need while maintaining your own branding. The elegant, simple-to-use customisation tools in Stonly’s knowledge bases don’t require any coding expertise.
Knowledge Base Widget
You can incorporate Stonly’s knowledge base widget into your website or application to access your knowledge from any location. Users can search and browse the widget, which functions as a smaller version of the knowledge base, to discover the content they need.
Segmentation and Targeting
In order to provide customers with a consistently focused experience, Stonly enables you to leverage customer data to provide them personalised material from your knowledge base. Customers immediately see what they need to see when they first access your knowledge base.
Versioning
You can track changes and go back to earlier copies of your content if necessary because you have access to earlier versions of it. This tool is crucial for working together on content and making sure you know exactly what has been changed and by whom.
Analytics
With the help of Stonly’s statistics, you can see how your guides are being used and understand how your clients are acting. This implies that you can utilise the information to enhance Stonly and provide your users with better documentation.
Limitations of stonly Knowledge Base
No Private Hosting
You cannot host your knowledge base in private with Stonly, which limits your control over performance and forces you to share resources. Private knowledge base hosting may be preferred by certain businesses since it gives them greater control and occasionally better security.
Additionally, read our post about the On-Premise Knowledge Base.
Limited Integrations
Since Stonly doesn’t have many integration options, you won’t be able to combine your knowledge base with all of your necessary customer support systems, such chat, teamwork, and customer tickets. You can’t fully utilise the potential of your knowledge base and your workflows will slow down without integrations.
Limited Advance Analytics
Stonly does not provide individual or broken link analytics; instead, it only provides a global picture at a guide level. Acquiring understanding of the gaps in your knowledge set will be challenging.
Not a ticket deflector
It is not possible to submit a contact form to your ticketing system or use a ticket deflector with Stonly. Although Stonly offers a support widget to provide users with contextualised content, it is not integrated with your customer support ticketing system.
No AI Features
Customers can register for early access as Stonly develops its API capabilities. This makes it easier for people to access information because they can just type their inquiries into Stonly and get a response, making for a more satisfying user experience.
What are the Top 7 Stonly Knowledge Base Alternatives?
1. Document360
A strong substitute for Stonly is Document360. With Document360’s user-friendly and visually appealing help sites, you can leverage basic knowledge base software to build a gateway that assists your users in completing any activity. Provide your users with precisely what they want by providing material that is search engine indexed, comprehensively tagged, and organised logically.
Document360 is more than just a tool for content creation. You will gain from the authoring side if you use Document360 since it offers a comprehensive publishing solution that facilitates productive team collaboration among writers. Roles and duties within your team are always evident, and content can be reported for review.
Document360 is an excellent option if you’re searching for a strong solution that is also simple to use. As new features are released, we’ll assist you in learning how to use them and provide excellent support.
Document360 features
- Ticket Deflector: To divert inquiries and direct tickets to your help desk application, incorporate a contact form within your knowledge base.
- Advanced Analytics: View advanced behavioural analytics and get a detailed understanding of how your users are interacting with your content.
- Customisation: To maintain your website consistent with your business brand, choose precisely how you want your knowledge base to appear.
- Versioning: Maintain a record of previous iterations of your articles and produce separate versions of your knowledge base for various goods.
- and a great deal more.
I have to admit that using this platform to create content for the knowledge base site of my organisation has been a true delight. It is simple to develop and publish articles quickly because to the user-friendly, intuitive design. Because of the editor’s versatility and breadth of formatting options, I can produce visually pleasing and compelling content. I can optimise my material for optimal engagement by using the portal’s insights about how my articles are performing. In addition, the support staff never fails to answer my queries or be of aid when I need it. All things considered, I heartily endorse this knowledgebase gateway to anyone looking to produce excellent material rapidly and simply.
2. Intercom
Instead of contacting customer care, users can help themselves with Intercom’s customer self-service platform. Because of Intercom’s widespread use, it’s highly likely that your customer service representatives have used it previously. You can also utilise Intercom to provide a variety of different help options, such an AI-powered chatbot. The benefit of Intercom is that it offers more than just help; it handles the full client lifecycle. With Intercom Articles, you can offer your consumers self-service through your specialised knowledge base software.
It’s so simple for us to reply to customers in a timely manner because it keeps track of the average response time and notifies clients so they know how probable it is that they will hear back shortly!
It enables our clients to ask any member of the team a question about the platform and receive a prompt response, saving them from having to wait for their specialised client success support to respond.
3. Pendo
You can use Pendo, a digital product adoption platform, to give your clients the greatest possible software experiences. Pendo has the ability to produce in-app tutorials that promote user adoption and boost client retention. In order to help more consumers learn how to use your software product, you can scale up onboarding and support. Gain access to product analytics, in-app tutorials, and compiled feedback in one location for a comprehensive understanding of your clientele.
I adore Pendo’s adaptability so much. Customising my messaging and delivering information tailored to my audience is made simple by its drag-and-drop interface, and its extensive analytics offer comprehensive insights into how users interact with our product. With this vital information at my disposal, I can modify user flows in response to behaviour I’ve seen or even proactively produce content to guarantee success along the entire client journey. Moreover, creating intricate tutorials has never been simpler thanks to the platform’s ability to change HTML, CSS, and JS elements! We maintain utilising Pendo because it ultimately saves us time and effort, which directly translates into cost savings.
4. Zendesk Guide
If you use Zendesk, you may be aware that the platform provides Zendesk Guide, which is Zendesk’s exclusive knowledge base. Their help desk software and Zendesk Guide fully connect for a more efficient assistance experience. This all-inclusive self-help solution enables you to send links to articles that raise the possibility of a one-touch ticket resolution. Maintaining your integration within the Zendesk ecosystem could improve the agent experience.
“Makes it simple for our customers to set up and create a knowledge base and service desk.”
It is simple and quick for customers to get started with the support service desk. Utilising and customising the knowledge base tools is simple. If you’re looking for a support ticketing system, this is it.
It aids in the prioritisation of customer assistance requests. Also, it enables our clients to follow the progress of their support requests from the point of submission until completion. We also required a knowledge base that was exclusive to our business clients.
5. Zoho Desk
More than 200 of the most widely used apps are integrated with Zoho Desk, an all-in-one customer care solution. With Zoho Desk, you can set up a community forum, a knowledge base, or a chatbot to enable consumers to fully assist themselves. You can access all of Zoho Desk’s capabilities from the main dashboard, which means you just need to utilise one tool for all of your customer support tasks.
It’s been a terrific experience since we started using Zoho Desk a year ago. The most amazing thing about Zoho Desk is that it gives customer service representatives and businesses the tools they need to provide excellent customer service, which in turn makes customers happy. Artificial intelligence enhances both the speed and calibre of customer service when it is used. A statistics-based analysis for management can be produced with the help of Zoho Desk’s robust analytical and reporting tools.
6. Guru
Guru is an internal knowledge management-focused knowledge base programme. Guru assists you in organising your data and makes sure that ‘experts’ in the field are selecting and arranging your material using boards and cards. AI is employed by the programme to assist users in finding the answers they require and can also be leveraged to produce more useful content more rapidly. Guru is an intranet and wiki hybrid designed to improve your company’s internal communication.
I’m very happy that Guru is used by my company because it’s user-friendly and their interface makes discovering relevant information a snap! By arranging information on easily-digestible cards, Guru helps me be more productive and saves time that I might need to ask my manager or others for clarification. The cards are arranged on pertinent boards, which streamlines knowledge management and eliminates uncertainty while locating information.
7. Bloomfire
By providing them with the information they seek, teams utilise Bloomfire to exchange expertise inside the company. Information gathering for customer service representatives to aid in better handling client tickets is one application of Bloomfire. You may locate any information, including video content, with the aid of AI-powered search. You can use Bloomfire, an interactive internal wiki, to store and distribute knowledge that is critical to your company.
Because of Bloomfire’s simplicity of use and the quick wins it has made for my team, I am in love with it. Their dedication is impressive as they’ve gone above and beyond to give us more than just a platform; instead, their first-rate customer support via tailored advice and extra resources has given our company the tools it needs to fully utilise this tool. Furthermore, the feature that most impressed me was the adaptable grouping options that aid in material curation based on particular requirements. When combined with ongoing attempts to improve in this regard, these features guarantee the sustainability of improving organisational knowledge tools like these over time.
Wrapping Up
Whether you need knowledge for internal knowledge management or external customer self-service may influence which tool you select for knowledge management. Stonly works well for both since it allows you to make highly customised interactive guides that assist users in troubleshooting and solving common issues.
An other option for your knowledge base solution would be Document360. Everything you need to write and distribute essential knowledge for both internal and external users within your organisation is available with Document360. Our well-designed knowledge bases are enjoyable to use, and users find it simple to self-serve their issues.