If your business requires delivery services, you must know that hassles are inevitable. Also, there is no single solution to get rid of all delivery hassles.
In 2020, 15.05 billion deliveries were completed across the globe. Consequently, 66% of customers prefer home deliveries over other types of delivery services.
However, you’d be wrong to think the delivery process has been perfected after such numbers. So, if you want to improve your delivery management, here are a few tips!
- Keep the Shipping Options Simple
The delivery experience of your customer starts much before shipment. Irrespective of how you’re providing the shipment options – be it static content or visual cues. It needs to be simple and easy to understand.
It is not ideal if your customers get frustrated and confused with the process, even before reaching check-out. Make sure that the content you want to display is presented in a to-the-point comprehensive manner.
- Be Transparent with Delivery Dates
It is no longer acceptable to show a tentative 5-7 day delivery window. So be transparent about the exact date of delivery right at checkout. Customers must not have any doubts regarding the exact date.
However, it is definitely difficult to be mindful of everything. After all, if you overlook even one aspect, it will result in a dissatisfied customer.
So, to solve this, stay updated with your delivery schedule with software like Veyor Digital’s scheduling software for construction. It will help you connect with the team through collaborative scheduling.
- Make Provision for Shipment Tracking
This will help in hassle-free functioning for you and service clarity for the customer. You can provide your customers with this feature in your delivery app or provide them with a link.
They should be able to track the whereabouts of their consignment in real-time using a unique tracking ID. This will save call time for both ends!
- Ensure Transparency in Customer Service
If you do not tend to customer complaints and feedback, it will all pile up over time. And it won’t be long before it starts affecting your customer engagement.
So, stay transparent with your customers about shipping time and arrival. They should be able to track the whereabouts of their packages in real time.
You can also keep them informed via SMS, push notifications, and emails in case of delays or setbacks in the delivery.
- Organize the Deliveries as per Priority
One of the best techniques to increase delivery efficiency is prioritizing your orders based on their importance. So, note that not all orders are equally important. Your resources are fixed and limited. Thus, keep the low-priority orders to deliver at the end of the day.
You can organize your orders by noting the expected delivery date, FIFO, and processing time. Once you are done with the priority orders, you can easily sort out the rest. In the long run, this system will reduce shipping costs and help you be on time.
- Plan and Optimize the Routes
This step will help you increase your delivery efficiency without the need for additional vehicles and drivers. With it, you can maximize the use of your existing resources.
Consequently, it will also help you to plan the shortest route with maximum output. You can also eliminate the risks associated with unexpected changes. It is both a time and labor-effective way to ensure that your deliveries will reach the customers on time.
- Try and Ensure Perfect Deliveries
Your deliveries can be unsuccessful for a number of reasons. It can be because the wrong item was delivered, some content went missing, or your customer received a damaged product.
These reasons can result in returns, re-deliveries, or cancellations. All of these will cost you in terms of resources. So, take an extra step to be more careful during the process.
Wrap It Up!
It does not take much to ensure a good customer delivery experience. You can keep both sides content by simply being mindful of a few things.
If you’re feeling stuck about where you can start, start with one of the tips in this article. However, the best way to improve is to pay attention to customer feedback!
